The direct line
Email [email protected] from any address you like — no account needed, no form to wrestle. One complete message gets solved faster than three fragments, and a human being reads everything that arrives.
TinChat.CAM
Contact Us
How to reach the TinChat crew — [email protected] for session trouble, coin questions, safety concerns and technical issues, what to include, and when to expect a reply.
Open a 1v1 video chat →What belongs in your message
Say what happened and roughly when, name your device and browser, and attach a screenshot if the issue is something visible. Never send passwords, full card numbers or ID documents — support will never ask for those. About another user? The approximate time of the match helps the crew locate the session.
How fast we answer
Most messages get a reply inside one working day. Safety reports and coin or payment questions can take a few days longer — they pass through human review or the payment processor, and that extra care costs time. Weekends run slower.
Where email works, and where it stops
Billing questions move fastest with the payment receipt attached. For flagging a specific match, the in-call report button beats email — it bundles the session automatically. When a rule is disputed, the community guidelines decide, not the inbox.
Before you hit send
Camera permission, skipping, coins, blocking — the everyday questions already have answers in the help center and the FAQ. Look there first; and if something genuinely is not covered, say so, because a missing answer is a bug we want to fix.